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READ ME for PeriopSim Knowledge Base
Welcome to the PeriopSim Support Site. In order to access the full Knowledge Base, please be sure to login with your PeriopSim credentials. This will be the same email address you use to log into PeriopSim, and the same password.
We're here to help you get the most out of your experience. To find the answers you need quickly, please explore the resources below.
How can we help you?
Search for Answers: The fastest way to find information is to use the search bar at the top of the page. Type in keywords related to your question, like "where do I download" or "competency levels," to see relevant help articles.
Browse by Topic:
If you prefer to explore, our knowledge base is organized by topic. You can browse categories like:
- Getting Started
- PeriopSim Learning Apps
- Learner Portal
- Educator Portal
- PeriopSim VR for HTC VIVE Focus Series
- PeriopSim VR for Meta Quest
Looking for something else?
Release Notes: Check our Latest Software Release Notes to see if there are any current system outages or maintenance updates affecting our services.
Announcements: Stay up-to-date with the latest product news, features, and bug fixes on our [Announcements/Changelog Page Link].
Still need help?
If you can't find an answer in our Knowledge Base, our support team is ready to assist you. For live support, use our chat bubble. Please be aware, live support is available Monday-Friday, 08:00-17:00 PST excluding US holidays.
Contact Support:
Use our contact form to submit a support request. Please provide as much detail as possible, including:
- Your name, email address, and the facility (college, hospital) you are with.
- The steps you took leading up to the issue
- Any error messages you have received
- Browser and operating system details, or if using one of the PeriopSim Learning apps please provide the version number
- Screenshots or screen recordings of the problem
How to write a great support request
For the fastest and most effective resolution, a detailed support request is best:
- Please let us know if the problems you’re experiencing are with the web-based portal, or the PeriopSim Learning apps.
- Please be specific: Instead of saying "it's not working," describe the exact behavior you are experiencing.
- Please let us know if the problems you’re experiencing are with the web-based portal, or the PeriopSim Learning apps.
- Gather Information: Collect any relevant details beforehand, such as the device you're using, the OS version, browser, or app version. Also, the steps you have taken to reproduce the issue, timestamps, and error codes.
- Attach Visuals: If possible, include screenshots or video. Visuals often save time and prevent miscommunication.
Business hours:
Our support team is available Monday-Friday, 08:00-17:00 PST excluding US holidays. We will get back to you as soon as possible, and we appreciate your patience if we are experiencing a high volume of requests.