Data for experiences are missing
In order for the data to appear in the educator portal, 3 things must be completed:
1) Only completed experiences generate data.
The experiences must be played through to the end and the debrief screen displayed. If you cancel or abort an experience no data is generated.
2) The data needs to be uploaded to the Educator Portal.
The client the experience was played on needs to be connected to the internet to upload the data. It is ok if the wifi wasn't connected during the experiences. If you go to the device (iPad or VR PC) and connect it to wifi, the data that hasn't been uploaded previously will now be uploaded and visible online. To determine if the device can see the Educator Portal you can use a browser on the client to access the Educator Portal directly. If you cannot access the Educator Portal it may be due to no network connectivity or a local IT access policy and you may need to check with your IT department.
3) The filters for the data must include the experience.
The reports in the Educator Portal have filters. The default starting values are Last Month (approximately 30 days) , all learners, all bundles and all types. Check that the filters you have selected include the date of the experiences you are looking for.